KPN NV said in a press statement Thursday that following the operational problems surrounding VoIP, KPN has taken extensive measures in the first quarter of 2007 to restore quality of service and customer satisfactionVoIP order intake in Q2 will be lower than in Q1 and is currently estimated at about 60,000. Despite lower VoIP sales, net line loss is expected to decrease to 110,000 in Q2, and to stabilize afterwards.

Following a clean-up of IT systems, KPN has applied a cumulative correction of 25,000 in the Q1 2007 net line loss, leading to a restated 165k net line loss in Q1. This was the result of double counts in PSTN/ISDN lines that were already migrated to VoIP.

The issues around VoIP are now under control and customer satisfaction is increasing, KPN says.

KPN has the intention to gradually increase VoIP order intake from 5,000-6,000 per week currently to 8,000-9,000 per week after Summer. However the scaling up will not be allowed to affect quality of service and will therefore be a step by step process. Now that the operational problems are under control, calls to the contact centres will be priced at the regular tariff, as of July 1st.

In Q1, the issues around VoIP resulted in a financial impact of EUR25-30 million as well as lower VoIP growth. The financial impact and lower growth are expected to continue in Q2, but to decrease in Q3. KPN does not expect any material impact to its 2007 guidance

More info on http://www.watdoenwijmet.nl
Frank